1. Company Information
Gapfixseal is a trading name owned and operated by Nz Rubber And Foam Limited, a company registered in New Zealand.

Website: www.gapfixseal.com

Registered Entity: Nz Rubber And Foam Limited

Company Registration Number: 1431489-9429035695264

Registered Office Address: 79 Paerangi Place, Tauriko, Tauranga 3110, New Zealand

Email Enquiries: door@gapfixseal.com

Telephone: +64 75759808

2. Billing Descriptor
To ensure clarity and prevent unauthorised transaction disputes, all card statements will display the following billing descriptor:
Nz Rubber And Foam Limited
(Please ensure you recognise this descriptor to avoid unnecessary payment disputes with your bank.)

3. Payment Methods & Security
We accept the following secure payment methods:

Credit/Debit Cards: Visa, Mastercard, American Express

Digital Wallets: Apple Pay, Google Pay

Encrypted Processing: All payments are processed via Stripe infrastructure. We utilise industry-standard SSL encryption and do not store your full card details on our servers. Transactions are completed at checkout; no Stripe account creation is required.

4. Order Fulfilment & Shipping Transparency
As an international merchant serving the European market:

Order Processing: Orders are typically processed and dispatched within 1-3 business days.

Transit Times: Estimated delivery to Europe is generally 5-10 business days, depending on the destination and local postal services.

Monitoring: Stripe conducts ongoing transaction monitoring to ensure payment security and to prevent fraudulent activity.

5. European Consumer Rights & Compliance
We are committed to operating in accordance with New Zealand law and relevant European international standards:

Right of Withdrawal: In alignment with the EU Consumer Rights Directive, European customers have the right to cancel their order within 14 days of receipt (subject to goods being in original, unused condition).

Data Protection: Our operations comply with the General Data Protection Regulation (GDPR) and the NZ Privacy Act.

Cookies: Non-essential cookies are only activated after you select “Accept” on our cookie banner. You may manage these preferences at any time.

6. Customer Communication
We pride ourselves on professional service. All email enquiries sent to door@gapfixseal.com are typically responded to within 24 hours during standard business days.