1. Payment & Security
What payment methods do you accept?
We offer a variety of secure payment options to ensure a smooth checkout experience. You may complete your purchase using:
Credit/Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Electronic Wallets: Available based on regional compatibility at checkout.
Is my payment information handled securely?
Security is our top priority. We utilise PCI-DSS compliant, industry-standard encryption protocols to process your transactions. All payment details are handled through secure, third-party encrypted channels; we do not store your sensitive card information on our servers.
2. Shipping & Delivery
Which regions do you deliver to?
We primarily serve customers across Europe, shipping directly from our professional distribution facilities to ensure speed and quality control.
What are the shipping times and carriers?
We partner with premium international carriers, including DHL, FedEx, and UPS (Priority services), to ensure reliable delivery.
Processing Time: Orders are typically dispatched within 1–3 business days.
Estimated Delivery: Most orders are expected to arrive within 5–10 business days after dispatch.
How can I track my order?
Transparency is key to our service. Automated tracking notifications will be sent to your email at the following stages:
When your order has been dispatched from our warehouse.
When the shipment arrives at a major logistics hub.
When the package is out for local delivery.
What about customs duties and taxes?
Are there any hidden customs duties and taxes? No. We ship to the EU and UK strictly on a Delivered Duty Paid (DDP) basis. This means we pre-pay all applicable VAT and import duties on your behalf. The price you see at checkout is the final price, with no unexpected customs charges upon delivery.
What happens if my order is delayed?
If your package exceeds the standard delivery window, please contact us at door@gapfixseal.com. We will initiate a formal investigation with the carrier. Depending on the outcome, we will provide a suitable resolution, such as reshipment or a full refund.
3. Returns & Consumer Rights
What is your return policy for European customers?
In accordance with the European Union Consumer Rights Directive, customers in the EU/EEA have the Right of Withdrawal. You may return your order for any reason within 14 days of receiving the goods.
Notification: Please notify us via email before returning.
Condition: Items must be returned in their original, unused condition and packaging.
Return Costs: Unless the product is faulty, the customer is responsible for the direct cost of returning the goods.
Refunds: Once the return is received and inspected, we will issue a refund within 14 days.
What should I do if my product arrives damaged or faulty?
We maintain high quality-control standards. If you receive a damaged or functionally defective item:
Evidence: Please contact door@gapfixseal.com with clear photographs of the damage.
Resolution: Once verified, we will arrange a replacement or a full refund.
Policy: In cases of confirmed damage, you are not required to return the faulty item, though we reserve the right to request a return for quality inspection at our discretion.
4. About Nz Rubber And Foam Limited
We are a registered New Zealand company dedicated to providing high-quality door sealing solutions.
Registration Number: 1431489-9429035695264
Registered Address: 79 Paerangi Place, Tauriko, Tauranga 3110, New Zealand
Contact Phone: +64 75759808
Official Email: door@gapfixseal.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (NZT)
Are the products on your website genuine?
Yes. All product imagery, descriptions, and branding on www.gapfixseal.com are original or used under valid licensing. We hold the intellectual property rights to the content displayed on our platform.